case studies

Learn about my approach to customer-centric growth marketing.

Performance marketing

How I used an informed strategy to increase sales qualified leads by 120%.

A medtech company needed to acquire new customers in key markets. They had previously engaged an agency to manage digital marketing, but did not see measurable results.

I led the research that developed market-focused digital marketing strategies for the business, taking the digital marketing and lead generation role in-house.

I identified subject matter experts in key markets and conducted qualitative research to understand their customers’ online behaviors, including what influences buying decisions, and how they use social media professionally.

As a result of my efforts, the company’s social media engagement rate increased by 120%. Website visitors from social media increased by 163%, and the lead generation campaigns generated over 120% more sales qualified leads, translating to $6 million in pipeline revenue.

Conversion rate optimization (CRO)

How my CRO audit increased website conversions by 4.5x.

An internal audit revealed that a company’s website was achieving a healthy number of organic searches and sessions monthly, but conversion rates were low and drop-off rates were high. Site navigation was limited and did not encourage further exploration beyond landing pages, and the only way to contact a representative was via the contact page.

The focus was to drive inbound traffic to product pages and encourage conversion action on the website.

  • A dropdown mega menu replaced the static menu to show the company’s product portfolio at a glance.
  • On the product page, uncategorised product rows were replaced by categorised product cards, inspired by e-commerce layouts to influence buying decisions. This change encouraged product exploration without too much scrolling, intentionally increasing awareness of other products users may be interested in.
  • To inspire conversions, a call-to-action pop-up form was added to the menu for product brochure requests. This allows users with specific products in mind to get the information they need in one click.
  • Floating call-to-action buttons were added to product pages, to give users the autonomy to convert at any point. This way, lead generation is streamlined for optimal user experience.

A month after the project, metrics showed that:

  • User retention increased by 60%, with more pages viewed per session
  • Conversions on the website increased by 4.5x

Agile project management

Revamping a live website with minimal downtime.

A company’s website was underperforming in user retention and conversion metrics. They needed to improve the website’s functionality and lead generation capabilities, but they couldn’t afford any downtime. The website was built on custom WordPress plugins, which made the project more challenging.

To minimize downtime, the project was broken down into smaller tasks prioritized by impact. Changes were made incrementally on the staging site and then replicated to the live site after testing for plugin conflicts. The changes were also tested on different browsers and devices to ensure an optimal user experience.

The agile project management method was used to ensure the delivery of outcomes while minimizing the risk of burnout. A Gantt chart was used to create a timeline of key deliverables for the marketing and development teams. This allowed the teams to work on the website revamp without taking away from their other projects.

The website revamp was completed in 6 months with minimal downtime (under 5 minutes per update). By utilizing the agile project management method, the project was completed while minimizing risk of reduced functionality and burnout.

A month after the project, metrics showed that:

  • User retention increased by 60%.
  • Pages viewed per session increased by 4x.
  • Conversions on the website increased by 4.5x.

Content marketing

Scaling a Facebook community to 300,000 followers.

Building an online community for a target audience you’re not a part of can be challenging. You need to create authentic content that resonates with the audience and understand their needs and pain points.

To understand the needs and pain points of the community, the team manually scrapped online forums such as Reddit and Facebook groups. This allowed us to gather information on the struggles and sentiment of the target audience.

Based on the information collected, together with prior interviews conducted on the target audience, we developed a content strategy that focused on creating relatable and engaging content, including factual content, memes, and real-life stories. We analyzed the performance of each post weekly to determine which content posts and topics performed better, using custom metrics to streamline performance indicators.

To scale the community, we used the best performing posts for advertising, A/B testing a select number of posts to achieve the best results. This allowed us to reach a wider audience and invite more people to join the community.

Our humanizing approach to content creation helped the community scale effectively and with active engagement. The community started with 100 followers and grew to 300,000 followers in 6 months. This was achieved through relatable and engaging content, which spoke to the needs and interests of the community, and targeted advertising based on data-driven decisions.

Discover how I can help you grow your business.

Schedule a time to chat about your marketing challenges, and what success looks like. We’ll work out everything else in-between.